Applicant Support Officer (UK)

UK University Pathway Provider

Student support and administrative role

  • UK university pathway provider
  • Student support and administrative role
  • Located in Beijing (other locations within China may be considered)

About Our Client

Our Client is a UK higher education pathways provider through which more than 35,000 students have progressed to universities in the UK and around the world.

About the Role

The Applicant Support Officer will be responsible for administration and daily conversion activities through various channels that support students’ decision-making journey to enrollment to continue increasing conversion rates to our client’s universities in alignment with its strategy.

The successful candidate will:

  • Support in the administering and processing of university applications and counselling in, providing high quality guidance and advice to staff and students and through direct placement.
  • Responsible for achieving individual interaction & conversion targets for the critical steps within the applicant journey.
  • Responsible for daily inbound and outbound conversion activity with students.

Key Requirements

  • Experience of working towards achieving and exceeding sales targets.
  • Excellent customer service skills.
  • Fluency in English and Mandarin.

Our ideal candidate has an experience experience of working in a fast paced, commercial, customer-facing environment with excellent communication and inter-personal skills. 

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